Outage in Planday

Issues with Xero integration

Resolved Minor

April 04, 2025 - Started about 1 year ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating issues we have identified in the Xero integration. We will send an additional update in 30 minutes or as events warrant.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/07/2025 07:23AM

This incident has been resolved.

MONITORING about 1 year ago - at 04/04/2025 04:14PM

A fix has been implemented and we will be monitoring for the time being.
Next update will be on Monday, April 7th, or as events warrant.

IDENTIFIED about 1 year ago - at 04/04/2025 02:56PM

Our third-party provider is actively working to resolve the issue. We will update as events warrant.

IDENTIFIED about 1 year ago - at 04/04/2025 10:29AM

We confirm the issue is caused by the third party provider, which is causing a service disruption in our product.
The third party provider is currently investigating the issue and working on mitigation.
We will update here as soon as we receive additional information from our provider.

INVESTIGATING about 1 year ago - at 04/04/2025 09:51AM

We are currently investigating issues we have identified in the Xero integration.
We will send an additional update in 30 minutes or as events warrant.

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