Outage in Platform.sh

Outage on US-3

Resolved Major

March 01, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have detected an issue affecting service on the US-3 region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh USA-3 (West 2) (us-3.platform.sh)

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/01/2024 11:53AM

Our upstream provider has restored service and mitigated the issue. This incident is now resolved.

MONITORING almost 2 years ago - at 03/01/2024 10:18AM

There was an issue with our upstream provider and service has been restored and we're monitoring the situation

IDENTIFIED almost 2 years ago - at 03/01/2024 08:58AM

We are still seeing issues with our upstream provider and will update once the issue has been corrected.

MONITORING almost 2 years ago - at 03/01/2024 08:18AM

There was an issue with our upstream provider and service has been restored and we're monitoring the situation

INVESTIGATING almost 2 years ago - at 03/01/2024 08:07AM

We have detected an issue affecting service on the US-3 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 2 days ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

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