UK Broadband

UK National Broadband Network engineers have applied a fix, and we are seeing services steadily returning to normal across affected areas.

🔍 Ongoing Monitoring
Our technical teams continue to monitor the broadband network closely to ensure stability and performance remain consistent.

📶 Still Experiencing Issues?
If your broadband service remains offline, please check the following:

- Ensure your router and associated equipment are correctly connected and powered on, if you earlier tried rebooting the broadband router.
- If you restarted your equipment today, please confirm that the Wi-Fi function has not been accidentally disabled during the reboot process, some broadband routers have Wi-Fi on and off buttons which can be accidently pressed.


If issues persist after these checks, please don’t hesitate to contact our support team for further assistance via support@gocloudcom.co.uk or 0333 012 4785.

UK National Broadband Network engineers have applied a fix, and we are seeing services steadily returning to normal across affected areas.

🔍 Ongoing Monitoring
Our technical teams continue to monitor the broadband network closely to ensure stability and performance remain consistent.

📶 Still Experiencing Issues?
If your broadband service remains offline, please check the following:

- Ensure your router and associated equipment are correctly connected and powered on, if you earlier tried rebooting the broadband router.
- If you restarted your equipment today, please confirm that the Wi-Fi function has not been accidentally disabled during the reboot process, some broadband routers have Wi-Fi on and off buttons which can be accidently pressed.


If issues persist after these checks, please don’t hesitate to contact our support team for further assistance via support@gocloudcom.co.uk or 0333 012 4785.

National Network Broadband Engineers are actively investigating the issue, and a resolution is being implemented as a priority.

To help maintain your business communications during this time, we can offer the following options:

Phone System Mobile App: You can continue to make and receive business calls using the mobile app linked to your phone system.
Call Routing to Mobile: Alternatively, we can route inbound calls to a mobile number of your choice.

If you’d like to activate this option, please email us on support@gocloudcom.co.uk - confirming the mobile number you'd like us to route calls to.

Engineers are actively investigating the issue, and a resolution is being implemented as a priority.

We’re aware of a UK-wide technical issue affecting broadband services, linked to a fault within the Openreach network. This is currently impacting connectivity across multiple providers, including some of our business broadband clients.

Openreach engineers are actively investigating the issue, and a resolution is being implemented as a priority.

To help maintain your business communications during this time, we can offer the following options:

Phone System Mobile App: You can continue to make and receive business calls using the mobile app linked to your phone system.
Call Routing to Mobile: Alternatively, we can route inbound calls to a mobile number of your choice.

If you’d like to activate this option, please email us on support@gocloudcom.co.uk - confirming the mobile number you'd like us to route calls to.

We sincerely apologise for the inconvenience and appreciate your patience while this matter is resolved. Our team is monitoring the situation closely and will continue to keep you informed.