Outage in PlayFab

Event Export jobs to AWS S3 are paused.

Resolved Major
December 10, 2024 - Started 10 months ago - Lasted 2 days
Official incident page

Incident Report

We have identified an issue with Event Export jobs to S3 where some uploads contain invalid characters that may cause issues with parsing or decompressing the contents. S3 Event Export jobs are being paused and data is queued while we investigate and deploy a fix, at which time jobs will resume.
Components affected
PlayFab Event Archiving

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/12/2024 06:20PM

Reprocessing of S3 Event Exports for the period between Dec 9th, 1:00 PM PST, and Dec 10th, 6:00 PM PST has been completed. Customers are advised to check their S3 buckets for the updated data.

IDENTIFIED 10 months ago - at 12/11/2024 01:48AM

A fix has been deployed and we have resumed processing S3 Event Exports. The engineering team is working on going back to reprocess exports that may have had missing or corrupted data between Dec 9th, 1pm PST and Dec 10th, 6pm PST. We will post additional updates when reprocessing is completed.

IDENTIFIED 10 months ago - at 12/10/2024 11:27PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 12/10/2024 07:14PM

We have identified an issue with Event Export jobs to S3 where some uploads contain invalid characters that may cause issues with parsing or decompressing the contents. S3 Event Export jobs are being paused and data is queued while we investigate and deploy a fix, at which time jobs will resume.

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