Outage in Playvox

Application response time

Resolved Minor
August 24, 2022 - Started almost 3 years ago
Official incident page

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Outage Details

Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check: https://health.aws.amazon.com/health/status Our engineering team is working with the provider to be 100% operational
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 08/25/2022 05:41AM

This incident has been resolved. Please contact support@playvox.com if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.

MONITORING almost 3 years ago - at 08/25/2022 04:08AM

The service has returned to normal levels but we are continuing to monitor the incident, please let us know by reaching out to support@playvox.com in case you still have issues.

IDENTIFIED almost 3 years ago - at 08/25/2022 02:54AM

We have seen significant improvement in the services . We will continue monitoring and working on a permanent fix as quickly as we can.

INVESTIGATING almost 3 years ago - at 08/25/2022 02:15AM

We are continuing to experience issues with customer instances hosted in USA, application slow response is expected. Our engineering team is working on a plan to restore functionality.

INVESTIGATING almost 3 years ago - at 08/25/2022 12:20AM

We are still working to be 100% operational and will post more information shortly

INVESTIGATING almost 3 years ago - at 08/24/2022 11:31PM

Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check:

https://health.aws.amazon.com/health/status

Our engineering team is working with the provider to be 100% operational

Latest Playvox outages

AWS incident may impact our services - almost 2 years ago
Investigating degraded performance in the QA Module - over 2 years ago
Dashboard not loading - over 2 years ago
AWS incident may impact our services - over 2 years ago
Performance FTP uploads - about 3 years ago

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