Outage in Pleo

The app is slower than usual

Resolved Major
December 19, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We've spotted that something has gone wrong causing the app to go slower than usuall. We're currently investigating the issue, and will provide an update soon.
Components affected
Pleo 📱 Application Pleo Expense Creation
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/19/2022 12:55PM

The incident is now resolved.

MONITORING almost 3 years ago - at 12/19/2022 12:42PM

We have applied a fix which we believe has resolved the issue.

We are currently monitoring the situation to make sure it continues to stay resolved.

IDENTIFIED almost 3 years ago - at 12/19/2022 11:22AM

Unfortunately the fix we put in place did not mitigate the incident.

We are currently investigating other options to resolve it.

IDENTIFIED almost 3 years ago - at 12/19/2022 11:06AM

We've identified the believed root cause of the incident and have put in place a fix for this. We expect it to take about 20-30 minutes for the fix to take effect.

INVESTIGATING almost 3 years ago - at 12/19/2022 10:00AM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The mobile and web application is currently very slow and may not load.

Spending and use of cards is not impacted.

INVESTIGATING almost 3 years ago - at 12/19/2022 08:52AM

We've spotted that something has gone wrong causing the app to go slower than usuall. We're currently investigating the issue, and will provide an update soon.

Latest Pleo outages

Employee card not visible - about 1 month ago
Incorrect user information showing in the Pleo app - about 1 month ago
Styx has a high error rate - about 2 months ago
Degradation of experience in Review functionality - about 2 months ago
App temporarily offline - 2 months ago

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