Pleo Outage History

Pleo experienced SMS delivery issues caused by their SMS provider's degraded service, initially affecting some users and later confirmed to impact customers specifically in Sweden, Denmark, Norway, and Italy. The incident prevented users from receiving SMS verification codes needed for viewing cards, creating new cards, and onboarding new users. Pleo provided a workaround by directing affected users to switch to TOTP authentication via an authenticator app while the SMS provider worked to resolve the underlying issue.

Pleo experienced a major incident where users were unable to log in to the web application for 20 minutes. The mobile app remained accessible during this time, providing an alternative for users. The login issue was resolved after the team worked to address it with high priority.

Pleo experienced an increase in fraudulent SMS messages impersonating the service, attempting to trick users into entering passcodes or clicking malicious links. The security incident affected user trust and required ongoing monitoring for over 18 days. Pleo advised users to only enter passcodes within the official app or website and avoid responding to suspicious communications claiming to be from Pleo.

Pleo experienced degraded performance in their card management system for 2.7 hours, preventing customers from viewing, updating, and accessing card details. The company investigated the issue with high priority and successfully stabilized their core systems. The service has been restored and is being closely monitored.

A technical issue prevented some Pleo users from viewing card details and activating cards in the web application for 1.7 hours. Users could still access full card functionality through the mobile app during this time. The issue was identified and resolved by the engineering team.

Pleo experienced a minor issue where some Android users on the latest mobile app version had difficulties opening the application. The incident lasted 1.9 hours and affected a subset of Android device users. The issue was identified and resolved during the investigation period.