Outage in Plivo

Call failures towards India region phone numbers

Resolved Minor
October 06, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear Valued Customer, We are observing partial outbound and inbound call failures to India (International routes are working, Domestic routes are failing). We're actively working with our Engineering team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home
Components affected
Plivo SIP Trunking Plivo PSTN Calls
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/06/2022 10:00AM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED about 3 years ago - at 10/06/2022 06:35AM

We have identified the issue and our team is working with our partners to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING about 3 years ago - at 10/06/2022 05:25AM

Dear Valued Customer,

We are observing partial outbound and inbound call failures to India (International routes are working, Domestic routes are failing). We're actively working with our Engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

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