Outage in Plivo

Intermittent Call Failure on Zentrunk Service

Resolved Minor
February 10, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Customer, We had observed outbound and inbound Call failures on our Zentrunk service. All other services are operating normally. We are actively working with our team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home
Components affected
Plivo SIP Trunking
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/10/2023 10:43PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/10/2023 09:54PM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 02/10/2023 09:48PM

Our engineers have confirmed that the services have been restored in US region and is working normally. We will continue to work on restoring service on the other region and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 02/10/2023 09:20PM

Our engineers have confirmed that the services have been restored in US-East region and is working normally. We will continue to work on restoring service on the other region and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 02/10/2023 09:03PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING almost 2 years ago - at 02/10/2023 08:42PM

Dear Valued Customer,

We had observed outbound and inbound Call failures on our Zentrunk service. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

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