Outage in Plivo

Delivery delay on Inbound/Outbound regular SMS towards South Africa phone numbers

Resolved Minor
August 16, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound regular SMS delivery delays for a small segment of phone numbers in South Africa. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #36233
Components affected
Plivo SMS, Africa
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/16/2023 08:11AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/16/2023 02:27AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 08/16/2023 02:24AM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound regular SMS delivery delays for a small segment of phone numbers in South Africa. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#36233

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