Outage in Plivo

Call failures on inbound voice towards Puerto Rico phone numbers.

Resolved Minor
August 23, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner is observing minor inbound voice call failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #36766
Components affected
Plivo Voice, South America
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/23/2023 10:47PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/23/2023 07:44PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 08/23/2023 11:05AM

Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#36766

Latest Plivo outages

Intermittent Message failures - 4 months ago
Intermittent Call failures in the Mumbai region - 5 months ago
Intermittent SMS failure towards India - 5 months ago
Intermittent SMS delivery issue towards India - 5 months ago
Intermittent Outbound PSTN Call Failures in South America - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook