Outage in Plivo

Intermittent Call failure in the India region towards JIO phone numbers

Resolved Minor
May 17, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customer, We observed partial\intermittent Inbound Call failures in the India region towards JIO phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo PSTN Calls
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/17/2024 11:39AM

This incident has been resolved.

MONITORING 6 months ago - at 05/17/2024 09:05AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 6 months ago - at 05/17/2024 08:20AM

Dear Valued Customer,

We observed partial\intermittent Inbound Call failures in the India region towards JIO phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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