Outage in Plivo

Potential call failure issues for customers in India towards JIO-Mumbai phone numbers

Resolved Minor
May 23, 2024 - Started about 1 month ago - Lasted 29 minutes
Official incident page

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Outage Details

Dear Valued Customer, We observing potential Call failures in the India region towards JIO-Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo Voice, Asia
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/23/2024 01:13PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 05/23/2024 12:57PM

Dear Valued Customer,

We observing potential Call failures in the India region towards JIO-Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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