Outage in Plivo

Intermittent Call failure in the India region towards Mumbai phone numbers

Resolved Minor
September 17, 2024 - Started 4 days ago - Lasted about 24 hours
Official incident page

Need to monitor Plivo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Plivo, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo PSTN Calls
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/18/2024 05:31AM

This incident has been resolved.

MONITORING 4 days ago - at 09/17/2024 10:09AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 4 days ago - at 09/17/2024 06:06AM

Dear Valued Customer,

We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

Latest Plivo outages

Zentrunk CDR Visibility Update in Plivo Console - 1 day ago
Intermittent failures in processing number linking/unlinking requests for 10DLC Campaigns - 2 days ago
Delivery delay on outbound SMS towards US phone numbers - 3 days ago
Delay in processing 10DLC Campaign requests in US - 9 days ago
Delivery delay on inbound/outbound SMS towards US and Canada phone numbers - 10 days ago

Start monitoring all your 3rd-party services in 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3234 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE