Outage in Plivo

Delivery delay on Outbound SMS towards US phone numbers

Resolved Minor
October 21, 2024 - Started 24 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards AT&T Network phone numbers in US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #74994
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/21/2024 07:32PM

This incident has been resolved.

MONITORING 24 days ago - at 10/21/2024 05:48PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 24 days ago - at 10/21/2024 11:25AM

Dear Valued Customer,

One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards AT&T Network phone numbers in US. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#74994

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