Outage in Plivo

Delivery report delays on toll-free MMS towards Verizon phone numbers in US

Resolved Minor
October 31, 2024 - Started 14 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing toll-free MMS delivery report delays for a small segment of Verizon phone numbers in the US. All other services are operating normally. We are working with our carrier to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #75642
Components affected
Plivo MMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/31/2024 07:39AM

This incident has been resolved.

MONITORING 14 days ago - at 10/31/2024 06:21AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 14 days ago - at 10/31/2024 03:26AM

Dear Valued Customer,

One of our carrier partners currently observing toll-free MMS delivery report delays for a small segment of Verizon phone numbers in the US. All other services are operating normally.

We are working with our carrier to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#75642

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