Outage in Plivo

Delivery delay on Inbound and Outbound MMS towards phone numbers in US and Canada

Resolved Minor
January 01, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner is currently observing Inbound and Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #82592
Components affected
Plivo MMS, USA & Canada

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/01/2025 06:39AM

This incident has been resolved.

MONITORING 12 months ago - at 01/01/2025 05:57AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 12 months ago - at 01/01/2025 05:49AM

Dear Valued Customer,

Our carrier partner is currently observing Inbound and Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#82592

Latest Plivo outages

Outbound call failures in India Bangalore Region - about 1 month ago
Intermittent SMS failures in India Region - about 2 months ago
Intermittent Message failures - 6 months ago
Intermittent Call failures in the Mumbai region - 7 months ago
Intermittent SMS failure towards India - 7 months ago

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