Outage in Plivo

Failure during session creation for number masking service in Mumbai region

Resolved Minor
November 22, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Valued Customer, We are currently facing failure during session creation for number masking service in Mumbai region. Number masking is the only service affected, all other API and XML callflows are working normally and there is no impact to any other service We're actively working with our engineering team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo REST APIs and XML
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/22/2024 09:42AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/22/2024 08:44AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 11/22/2024 08:43AM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 1 month ago - at 11/22/2024 08:34AM

Dear Valued Customer,

We are currently facing failure during session creation for number masking service in Mumbai region. Number masking is the only service affected, all other API and XML callflows are working normally and there is no impact to any other service

We're actively working with our engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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