Outage in Plivo

Delivery delay on Outbound toll-free SMS towards Freedom network phone numbers in Canada.

Resolved Minor
November 25, 2024 - Started 11 months ago - Lasted 10 days
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Freedom network phone numbers in Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #77790
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/05/2024 05:57PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 11/28/2024 08:05PM

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING 11 months ago - at 11/25/2024 07:21PM

Dear Valued Customer,

One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Freedom network phone numbers in Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#77790

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