Outage in Plivo
Delivery issue with outbound SMS to the US from certain 10DLC campaigns.
Resolved MinorIncident Report
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic.
Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset.
This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
Components affected
Plivo SMS APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/08/2026 11:01AM
This incident has been resolved.
INVESTIGATING
3 months ago - at 01/07/2026 08:25AM
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic.
Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset.
This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
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