Outage in Plum Fintech
Disruption with our Customer Communication Service Provider
Resolved MinorIncident Report
We’re currently experiencing a disruption with our Customer Communication Service Provider.
This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones.
As soon as the service is restored, all pending messages will be reviewed and responded to as a priority.
We're sorry for any inconvenience this may cause, and we appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/22/2025 10:28AM
This incident has been resolved.
MONITORING
7 months ago - at 10/21/2025 06:01AM
A fix has been implemented and our Customer Communication Service Provider is monitoring the results.
We're sorry for any inconvenience this may have caused, and we appreciate your patience.
INVESTIGATING
7 months ago - at 10/20/2025 05:44PM
We’re currently experiencing a disruption with our Customer Communication Service Provider.
This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones.
As soon as the service is restored, all pending messages will be reviewed and responded to as a priority.
We're sorry for any inconvenience this may cause, and we appreciate your patience.
MONITORING
7 months ago - at 10/20/2025 10:59AM
A fix has been implemented and our Customer Communication Service Provider is monitoring the results.
We're sorry for any inconvenience this may have caused, and we appreciate your patience.
INVESTIGATING
7 months ago - at 10/20/2025 07:46AM
We’re currently experiencing a disruption with our Customer Communication Service Provider.
This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones.
As soon as the service is restored, all pending messages will be reviewed and responded to as a priority.
We're sorry for any inconvenience this may cause, and we appreciate your patience.
Latest Plum Fintech outages
Issues Affecting Sign-Up - 24 days ago
Issues affecting new users on app version 3.67.0 - about 1 month ago
Temporary Issue Affecting Automated Rules - about 2 months ago
Sign-Up Disruption - 3 months ago
Delayed Interest Payments - 4 months ago
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