Outage in Plum Fintech

Disruption with our Customer Communication Service Provider

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.

Need to monitor Plum Fintech outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/22/2025 10:28AM

This incident has been resolved.

MONITORING 4 months ago - at 10/21/2025 06:01AM

A fix has been implemented and our Customer Communication Service Provider is monitoring the results.

We're sorry for any inconvenience this may have caused, and we appreciate your patience.

INVESTIGATING 4 months ago - at 10/20/2025 05:44PM

We’re currently experiencing a disruption with our Customer Communication Service Provider.

This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones.

As soon as the service is restored, all pending messages will be reviewed and responded to as a priority.

We're sorry for any inconvenience this may cause, and we appreciate your patience.

MONITORING 4 months ago - at 10/20/2025 10:59AM

A fix has been implemented and our Customer Communication Service Provider is monitoring the results.

We're sorry for any inconvenience this may have caused, and we appreciate your patience.

INVESTIGATING 4 months ago - at 10/20/2025 07:46AM

We’re currently experiencing a disruption with our Customer Communication Service Provider.

This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones.

As soon as the service is restored, all pending messages will be reviewed and responded to as a priority.

We're sorry for any inconvenience this may cause, and we appreciate your patience.

Latest Plum Fintech outages

Sign-Up Disruption - 9 days ago

Delayed Interest Payments - about 1 month ago

EU Direct Debit Deposits Delay - about 1 month ago

Potential Delays with EUR Deposits and Withdrawals - 3 months ago

Netflix (NFLX) Share Display Discrepancy - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook