Outage in Podium

Messaging Errors

Resolved Major
May 02, 2023 - Started over 2 years ago - Lasted about 3 hours

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Outage Details

We are back up and showing operational. We are investigating possibilities for replaying outbound messages that failed during this incident. We will continue to provide updates as we monitor the situation, and work on recovering.
Components affected
Podium Messaging Podium Voice Podium Webchat Podium Reviews Podium Campaigns Podium Payments
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/02/2023 05:27PM

We are back up and showing operational. We are investigating possibilities for replaying outbound messages that failed during this incident. We will continue to provide updates as we monitor the situation, and work on recovering.

MONITORING over 2 years ago - at 05/02/2023 05:14PM

We are seeing improvements with outbound and inbound messaging deliverability. We are still working on a full resolution and will continue to monitor the current situation.

INVESTIGATING over 2 years ago - at 05/02/2023 03:23PM

We are currently experiencing an issue with messaging traffic and preventing some messages from sending. We apologize for the inconvenience that this is causing, and we will continue to provide updates as we investigate this issue.

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