Outage in Podium

Survey follow-up messages not sending after a score has been received

Resolved Minor
September 06, 2024 - Started about 1 month ago - Lasted about 6 hours

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Outage Details

We are currently investigating an issue where follow-up messages are not automatically sending after a customer responds to a Survey message with a score.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 09/06/2024 03:01PM

We are currently investigating an issue where follow-up messages are not automatically sending after a customer responds to a Survey message with a score.

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