Outage in Podium

LiveChat Switch to text messages not sending

Resolved Minor
October 29, 2025 - Started about 23 hours ago - Lasted about 20 hours

Incident Report

We're seeing some intermittent issues with LiveChat's Switch to text feature, causing some inbound messages to not send.
Components affected
Podium Webchat

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Latest Updates ( sorted recent to last )
INVESTIGATING about 23 hours ago - at 10/29/2025 10:57PM

We're seeing some intermittent issues with LiveChat's Switch to text feature, causing some inbound messages to not send.

IDENTIFIED about 23 hours ago - at 10/29/2025 11:08PM

We've identified the issue, and found it is only affecting widgets that also have reCaptcha enabled. We're working on a fix for it.

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