Outage in Podium
Secure messaging links failing to send
Resolved Minor
September 30, 2026 - Started about 11 hours ago
- Lasted 4 minutes
Incident Report
Summary AI Generated
Podium experienced a brief 4-minute incident where secure messaging links failed to automatically send to contacts when outbound messages were sent through secure messaging windows. The issue affected the Messaging component and was confirmed after user reports prompted investigation. The root cause was identified and a fix was implemented to restore normal functionality.
We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix.
Components affected
Podium MessagingTrusted by 1,000+ teams
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IDENTIFIED
about 11 hours ago - at 09/30/2026 03:53PM
We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix.
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