Outage in PointClickCare

WWW28 & WWW30 Performance Degradation

Resolved Minor
October 22, 2023 - Started over 1 year ago - Lasted about 4 hours

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Outage Details

Teams have been alerted to an issue impacting WWW28 and WWW30 resulting in a full service disruption. Clients may experience slowness or failures to login to PointClickCare during this time.
Components affected
PointClickCare Senior Care EHR Application
Latest Updates ( sorted recent to last )
over 1 year ago - at 10/22/2023 06:15AM

Teams have been alerted to an issue impacting WWW28 and WWW30 resulting in a full service disruption. Clients may experience slowness or failures to login to PointClickCare during this time.

over 1 year ago - at 10/22/2023 07:10AM

Teams are working with our Cloud Partner to resolve the login/performance issues affecting W28 and W30. More updates to follow as soon as possible.

over 1 year ago - at 10/22/2023 08:26AM

Partial functionality has returned for a few organizations within W28 and W30. Our teams are still working with our Cloud Partner to see a full resolution as soon as possible.

over 1 year ago - at 10/22/2023 09:40AM

Teams have restored service to W28 and W30 as of 5:32am EST, and we are seeing a return to normal response times gradually. We will continue to monitor the system performance moving forward.

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