Outage in PointClickCare

ChartPic Android Login Issues

Resolved Minor
February 25, 2025 - Started 7 days ago - Lasted about 19 hours

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Outage Details

Teams are currently investigating a service disruption to ChartPic as of 1:15 EST, further updates to follow.

Impact is for Android users on ChartPic. iOS users are not impacted.

Android users may seem success switching to legacy mode in the settings.
Latest Updates ( sorted recent to last )
7 days ago - at 02/25/2025 06:49PM

Teams are currently investigating a service disruption to ChartPic as of 1:15 EST, further updates to follow.

Impact is for Android users on ChartPic. iOS users are not impacted.

Android users may seem success switching to legacy mode in the settings.

6 days ago - at 02/25/2025 10:22PM

Teams have identified a fix for the ChartPic Android SSO Login Issues that will be made available soon via an app update. Users that reverted to legacy login will be able to log in through SSO after taking the new version

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