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Outage in PointClickCare

PAC Management Availability Outage

Resolved Minor
October 06, 2025 - Started 7 months ago - Lasted 1 day

Incident Report

PointClickCare has identified an issue causing PAC Management to become unavailable as of approximately 7:30am EST, further updates to follow.
Components affected
PointClickCare PAC Management

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Latest Updates ( sorted recent to last )
7 months ago - at 10/06/2025 01:18PM

PointClickCare has identified an issue causing PAC Management to become unavailable as of approximately 7:30am EST, further updates to follow.

7 months ago - at 10/06/2025 03:21PM

PointClickCare is actively engaged with our hosting provider, who has declared a service outage. We are working closely with them to resolve the issue and restore service as quickly as possible. Further updates will be provided as they become available.

7 months ago - at 10/06/2025 05:20PM

PointClickCare is actively engaged with our hosting provider, who has declared a service outage. We are working closely with them to resolve the issue and restore service as quickly as possible. Updates will be posted here as they become available.

7 months ago - at 10/06/2025 05:58PM

PointClickCare is actively engaged with our hosting provider, who has declared a service outage. Our hosting provider has identified a resolution path, and are actively working to restore all affected infrastructure. Updates will be posted here as they become available.

7 months ago - at 10/06/2025 07:51PM

PointClickCare is actively engaged with our hosting provider, who has declared a service outage. We have identified an alternative method to restore service, ETA 1-2 hours. Further updates will be provided as they become available.

7 months ago - at 10/06/2025 08:30PM

PAC Management service has been restored. Data has not been updated since 3am ET. PointClickCare is currently working on refreshing the data, please allow some time for this to take effect.

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