Outage in PointClickCare

MDS Batch Submission Delays

Resolved Minor
October 07, 2025 - Started 25 days ago - Lasted 14 days

Incident Report

PointClickCare has investigated and identified an issue that is causing up to 24 hour delays during MDS Batch Submissions. We are actively collaborating with our MDS partner to address this incident and are monitoring the situation closely. Further updates to follow as soon as they become available.

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Latest Updates ( sorted recent to last )
25 days ago - at 10/07/2025 08:52PM

PointClickCare has investigated and identified an issue that is causing up to 24 hour delays during MDS Batch Submissions. We are actively collaborating with our MDS partner to address this incident and are monitoring the situation closely. Further updates to follow as soon as they become available.

24 days ago - at 10/08/2025 02:48PM

PointClickCare is working with Centers for Medicare & Medicaid Services (CMS) to address delays in MDS Batch Submissions. We will provide further updates as soon as they become available.

23 days ago - at 10/09/2025 09:59PM

PointClickCare is working with Centers for Medicare & Medicaid Services (CMS) to resolve issues with MDS submission batches stuck in a status of Results Pending and delayed Final Validation Reports.

We will provide an update when these issues are resolved. In the meantime, please continue to submit MDS batches.

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