Outage in PointClickCare

Secure Conversations Disruption

Resolved Minor

April 16, 2026 - Started 8 days ago - Lasted about 20 hours

Incident Report

PointClickCare is experiencing an issue where Secure Conversations may not display correctly in Senior Care EHR for some users. This does not affect all customers.

Please perform a hard refresh of your browser to load the latest version:
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We are actively investigating the issue and will provide an update as more information becomes available.

Components affected

PointClickCare Secure Conversations

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Latest Updates ( sorted recent to last )

8 days ago - at 04/16/2026 03:32PM

Latest PointClickCare outages

Senior Care EHR Performance Degradation - 1 day ago

Connected Care Center App Login Disruption - 5 days ago

W31 Performance Degradation - 24 days ago

ISO-B Performance Degradation - 25 days ago

Outbound Messaging Service Disruption - 28 days ago

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