Outage in PointClickCare
NCCN SFTP Unavailable
Resolved Major
September 24, 2026 - Started about 4 hours ago
- Lasted about 2 hours
Incident Report
We are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to upload HL7 data or update rosters will need to be re-triggered.
Components affected
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Latest Updates ( sorted recent to last )
about 4 hours ago - at 09/24/2026 06:14AM
We are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to upload HL7 data or update rosters will need to be re-triggered.
about 4 hours ago - at 09/24/2026 06:26AM
NCCN SFTP Update: There is a regional network outage. Our datacenter ISP has declared an incident and is investigating the cause. An ETA for a fix has yet to be provided. We will advise when service is restored so automations can be re-triggered.
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