Outage in Poplatek

Settlements for merchants using the Nets Denmark (NDS) acquirer are delayed since March 25th

Resolved Major
March 27, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.
Components affected
Poplatek Payment Backend

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/28/2025 03:58PM

The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.

MONITORING 7 months ago - at 03/28/2025 02:13PM

The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.

MONITORING 7 months ago - at 03/28/2025 07:54AM

The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.

IDENTIFIED 7 months ago - at 03/27/2025 03:33PM

The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.

INVESTIGATING 7 months ago - at 03/27/2025 12:32PM

Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th.
This delay doesn't affect authorizations nor does it affect any other acquirer's settlements.

We are investigating this issue.

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