Outage in Posh Technologies

Chat logs for Digital Assistants delayed

Resolved Minor

August 18, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue that is causing the chat logs for Posh Digital Assistants to not be available for viewing immediately. The Digital Assistants are functioning normally, and the chat log data is being captured. This is a display only issue. Next update will be provided in 1 hour or sooner if there is a change in status.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/18/2025 09:22PM

This is now resolved.

MONITORING 8 months ago - at 08/18/2025 07:35PM

A fix has been implemented and we are monitoring the results. The missing chat logs will be updated by EOD today.

INVESTIGATING 8 months ago - at 08/18/2025 07:19PM

We are still investigating this issue. Next update in 1 hour or sooner if there is a change in status.

INVESTIGATING 8 months ago - at 08/18/2025 06:20PM

We are investigating an issue that is causing the chat logs for Posh Digital Assistants to not be available for viewing immediately. The Digital Assistants are functioning normally, and the chat log data is being captured. This is a display only issue.

Next update will be provided in 1 hour or sooner if there is a change in status.

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