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Outage in PowerSchool Unified Talent

SchoolMessenger Communicate - login issue

Resolved Major
October 29, 2026 - Started 2 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating reports of login issues within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/29/2026 08:46PM

The SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate have been resolved. Our teams have completed remediation and monitored the environment to confirm service stability. We appreciate your patience while we worked to resolve this issue.

MONITORING 2 days ago - at 10/29/2026 06:52PM

Remediation has been implemented for the SAML (SSO) and MFA authentication issues affecting SchoolMessenger Communicate. Our teams are monitoring the environment and customer experience to confirm service stability. We will continue to provide updates as additional information becomes available.

IDENTIFIED 2 days ago - at 10/29/2026 04:43PM

Our teams have identified a configuration-related issue affecting SAML (SSO) and MFA authentication within SchoolMessenger Communicate. Remediation is underway to address the issue and restore normal authentication functionality. We will provide further updates as progress is made.

INVESTIGATING 2 days ago - at 10/29/2026 01:41PM

We are investigating reports of login issues within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

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