Outage in Powerschool

SOLR Search Results Missing

Resolved Minor
July 17, 2023 - Started about 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

Some users are currently experiencing an issue with SOLR that is causing some content not to appear in the SOLR search or to appear with an incorrect status. Our Engineering team is currently investigating this issue and will provide additional updates as the issue is resolved. Please note that the content itself is not lost, however, the ability to search for items and add them to tests may be impacted. We will provide another update as soon as it becomes available. Please reach out to support with any questions related to this issue.
Components affected
Powerschool Performance Matters
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/18/2023 02:19PM

At this time SOLR search results are displaying as expected and this incident is resolved. If you experience any residual issues, please reach out to our Support Team.

IDENTIFIED about 2 years ago - at 07/17/2023 07:09PM

Some users are currently experiencing an issue with SOLR that is causing some content not to appear in the SOLR search or to appear with an incorrect status. Our Engineering team has identified the issue and is working on a fix. Please note that the content itself is not lost, however, the ability to search for items and add them to tests may be impacted. We will provide another update as soon as it becomes available. Please reach out to support with any questions related to this issue.

INVESTIGATING about 2 years ago - at 07/17/2023 06:05PM

Some users are currently experiencing an issue with SOLR that is causing some content not to appear in the SOLR search or to appear with an incorrect status. Our Engineering team is currently investigating this issue and will provide additional updates as the issue is resolved. Please note that the content itself is not lost, however, the ability to search for items and add them to tests may be impacted. We will provide another update as soon as it becomes available. Please reach out to support with any questions related to this issue.

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