Outage in Powerschool

Support Chat Unavailable

Resolved Minor

October 23, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

PowerSchool's support chat was unavailable for approximately 4.8 hours due to a Salesforce service disruption affecting chat functionality. During the outage, customers were directed to contact support by phone as an alternative. Salesforce restored service across affected instances, and the incident was resolved with chat support confirmed stable.

Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone. We apologize for the inconvenience and appreciate your patience while the issue is being addressed.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 10/23/2026 10:06AM

The issue reported for Salesforce chat support has been resolved and this incident has been closed.

MONITORING 2 days ago - at 10/23/2026 07:13AM

Salesforce continues to make progress restoring service across affected instances. PowerSchool Support chat services are recovering, and we are monitoring availability to ensure service remains stable.

Thank you for your patience while we continue to monitor the situation.

IDENTIFIED 3 days ago - at 10/23/2026 05:20AM

Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone.

We apologize for the inconvenience and appreciate your patience while the issue is being addressed.

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