Outage in Powerschool
eFinancePlus Attachment Access Issue
Resolved MajorIncident Report
Summary AI Generated
**eFinancePlus Attachment Access Issue** A major incident lasting approximately 1.2 hours prevented users from viewing or accessing attached documents within certain eFinancePlus modules, with some users encountering error messages when attempting to open attachments. A fix was implemented and service functionality was restored, with monitoring confirming full resolution and no further customer impact.
We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments.
Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Components affected
Powerschool eFinancePlusTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 10/20/2026 03:05PM
Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.
MONITORING
about 8 hours ago - at 10/20/2026 02:18PM
A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.
INVESTIGATING
about 8 hours ago - at 10/20/2026 01:55PM
We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments.
Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
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