Outage in Powerschool
Some Customers Experiencing Issues Accessing Atrieve Services
Resolved MajorIncident Report
Summary AI Generated
Some customers experienced issues accessing PowerSchool's Atrieve service, where users were unable to log in or encountered continuous loading after attempting to authenticate. The incident lasted approximately 1.9 hours before service was restored at around 4:05 PM EST. Affected customers confirmed they were able to successfully access and use the application following resolution.
We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate.
At this time, the issue has been confirmed to be affecting some customers.
Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/12/2026 08:48PM
The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.
INVESTIGATING
3 days ago - at 10/12/2026 07:00PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 10/12/2026 06:57PM
We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate.
At this time, the issue has been confirmed to be affecting some customers.
Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
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