Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Powerschool

Connected Intelligence (CI) - Degraded Performance

Resolved Minor
September 24, 2026 - Started 21 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

PowerSchool's Connected Intelligence (CI) platform experienced degraded performance over approximately 93 hours, with users encountering higher-than-normal latency, intermittent access issues, and query failures. The incident affected the CI platform's overall responsiveness and reliability during this period. The issue was resolved on September 28, 2026, following investigation and monitoring, with service returning to normal operation.

We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 09/28/2026 02:36PM

The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.

MONITORING 17 days ago - at 09/28/2026 02:14PM

Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.

MONITORING 17 days ago - at 09/28/2026 02:14PM

We are continuing to monitor for any further issues.

MONITORING 17 days ago - at 09/28/2026 02:13PM

Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.

IDENTIFIED 20 days ago - at 09/25/2026 03:45PM

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.

We will share further updates as additional information becomes available.

IDENTIFIED 21 days ago - at 09/24/2026 05:19PM

We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.

We will continue to provide updates as our investigation progresses.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook