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Outage in PPRO

Test ITSM | | Partial Service Degradation

Resolved Major
May 02, 2026 - Started about 19 hours ago - Lasted 9 minutes
Official incident page

Incident Report

Summary AI Generated

PPRO's Test ITSM service experienced a partial service degradation lasting 9 minutes, caused by an internal system change. The engineering team identified and resolved the issue, with monitoring continuing to ensure stable performance recovery.

The PPRO monitoring system has identified a Partial Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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Latest Updates ( sorted recent to last )
MONITORING about 19 hours ago - at 05/02/2026 09:01PM

The service degradation affecting Test ITSM has reportedly been resolved. We are currently monitoring the recovery of Test ITSM extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED about 19 hours ago - at 05/02/2026 08:59PM

This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

INVESTIGATING about 19 hours ago - at 05/02/2026 08:58PM

The PPRO monitoring system has identified a Partial Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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