Outage in Practice Fusion

Two-Factor Authentication Code not being sent via text or voice

Resolved Major

June 08, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently aware of an issue with Two-Factor Authentication codes not being sent for login verification.

Components affected

Practice Fusion Login

Need to monitor Practice Fusion outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/08/2023 05:34PM

This incident has been resolved.

MONITORING almost 3 years ago - at 06/08/2023 05:17PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 06/08/2023 05:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/08/2023 02:48PM

The issue has been identified by our 2FA vendor and their engineers are actively working on a fix. Additional updates will be posted once the issue is resolved.

Some users may receive authentication codes.

INVESTIGATING almost 3 years ago - at 06/08/2023 02:33PM

We are currently aware of an issue with Two-Factor Authentication codes not being sent for login verification.

Latest Practice Fusion outages

EHR is online but some users may experience issues with e-prescribing controlled substances through ID.me - about 8 hours ago

The EHR is online but some users may experience issues with Real-Time Prescription Benefits - 3 days ago

The EHR is temporarily offline for emergency maintenance - 17 days ago

Some users may experience degraded performance or slowness while using Practice Fusion Billing Software - 25 days ago

Some users may experience degraded performance or slowness while using Practice Fusion Billing Software - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook