Outage in Practice Fusion

EHR is online but some users may experiencing performance issues.

Resolved Major
October 20, 2025 - Started 4 days ago - Lasted about 7 hours
Official incident page

Incident Report

The Amazon Web Services (AWS) outage is causing slowness or unexpected behavior in Practice Fusion and Patient Fusion for some users. Some third-party integrated services may also be impacted. Our support team is also currently experiencing issues with phone systems and chat due to the AWS outage. Please visit help.practicefusion.com to create a support case for immediate assistance. Our team is actively monitoring the situation and working to resolve it as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/20/2025 09:34PM

This incident has been resolved.

MONITORING 4 days ago - at 10/20/2025 09:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 10/20/2025 07:25PM

We are currently investigating this issue.

IDENTIFIED 4 days ago - at 10/20/2025 05:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 10/20/2025 03:42PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 10/20/2025 03:21PM

The Amazon Web Services (AWS) outage is causing slowness or unexpected behavior in Practice Fusion and Patient Fusion for some users. Some third-party integrated services may also be impacted.

Our support team is also currently experiencing issues with phone systems and chat due to the AWS outage. Please visit help.practicefusion.com to create a support case for immediate assistance. Our team is actively monitoring the situation and working to resolve it as quickly as possible.

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