Outage in Presslabs

WordPress transactional e-mails not being sent

Resolved Minor
May 15, 2024 - Started over 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.
Components affected
Presslabs Email delivery

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 01:00PM

Our SendGrid account has been reconnected and multiple measures were taken to avoid this from happening in the future. Thanks for your patience and understanding of this unforeseen incident.

IDENTIFIED over 1 year ago - at 05/15/2024 08:29PM

We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.

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