Outage in Presslabs
WordPress transactional e-mails not being sent
Resolved MinorIncident Report
We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 05/16/2024 01:00PM
Our SendGrid account has been reconnected and multiple measures were taken to avoid this from happening in the future. Thanks for your patience and understanding of this unforeseen incident.
IDENTIFIED
over 1 year ago - at 05/15/2024 08:29PM
We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.
Latest Presslabs outages
Displaying logs in dashboard not working - about 2 months ago
Frontend pages returning 404 on US clusters - 5 months ago
Backend unresponsive on some sites from US cluster - 6 months ago
wp-admin unavailable for some of the sites - 10 months ago
Internal systems unavailable - about 1 year ago
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