Outage in Presslabs

Internal systems unavailable

Resolved Minor
October 15, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue with our internal systems, which are currently working intermittently. The only effect on the websites we host is the cache refresh mechanism, which isn't working, therefore cache refreshes aren't performed. We'll add updates as soon as we have them.
Components affected
Presslabs Cache Manager Presslabs Dashboard Presslabs Git service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 04:23PM

All systems are functional and no other issues showed up after the fix was applied. Please contact our support team if anything shows up. Thanks again!

MONITORING about 1 year ago - at 10/15/2024 01:06PM

The necessary fix has been deployed and all systems are fully operational again. We'll continue to monitor the situation in the next few hours to ensure everything is working smoothly. Many thanks for your patience!

IDENTIFIED about 1 year ago - at 10/15/2024 12:55PM

We have identified the source of the issues and are now deploying a fix, the systems should be fully functional soon.

INVESTIGATING about 1 year ago - at 10/15/2024 12:45PM

We are investigating an issue with our internal systems, which are currently working intermittently.
The only effect on the websites we host is the cache refresh mechanism, which isn't working, therefore cache refreshes aren't performed.
We'll add updates as soon as we have them.

Latest Presslabs outages

Displaying logs in dashboard not working - about 2 months ago
Frontend pages returning 404 on US clusters - 5 months ago
Backend unresponsive on some sites from US cluster - 6 months ago
wp-admin unavailable for some of the sites - 10 months ago
WordPress transactional e-mails not being sent - over 1 year ago

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