Outage in Presslabs

Displaying logs in dashboard not working

Resolved Minor
August 26, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

After migrating from Papertrail to Solarwinds, we noticed that log filtering no longer works with the old API. Currently, logs sent to the dashboard are unavailable until a solution is found. We apologize for this issue. For any further details, please do not hesitate to contact us at support@preslabs.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/28/2025 01:44PM

We would like to inform you that the logs have started to reappear in the dashboard. If you notice any irregularities, please do not hesitate to contact us at support@presslabs.com.

INVESTIGATING about 2 months ago - at 08/26/2025 02:40PM

After migrating from Papertrail to Solarwinds, we noticed that log filtering no longer works with the old API. Currently, logs sent to the dashboard are unavailable until a solution is found. We apologize for this issue. For any further details, please do not hesitate to contact us at support@preslabs.com.

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