Outage in Prime Trust

Delayed disbursement emails

Resolved Minor
June 24, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with disbursement emails not going out to customers or being delayed. We will provide updates as they become available. Thank you for your patience.
Components affected
Prime Trust Prime Digital Assets

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 06/24/2022 05:29PM

The issue has been identified, and we are working on implementing a solution. We will continue to provide updates here. Thank you for your patience.

INVESTIGATING over 3 years ago - at 06/24/2022 03:53PM

We are investigating an issue with disbursement emails not going out to customers or being delayed. We will provide updates as they become available. Thank you for your patience.

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