Degraded System Performance

Our heightened monitoring over the past 24 hours show database performance responding at normal levels. We will be resolving the incident at this time and resume normal monitoring and business cadence. Thank you for your patience.

We have applied a fix to assist with the database performance issue and are seeing additional levels of improvement overall . We will continue to monitor for any issues, and will re-engage as needed.

We are continuing to monitor database performance and while we have seen significant improvement overall, we continue to investigate specific reports of latency. We will provide additional updates as they become available.

We have implemented a fix and have observed considerable improvements in database performance as a result. We are continuing to monitor this situation, and will continue to provide updates here as needed.

We are seeing an increase in timeouts at our database layer resulting in API errors. Our Engineering team is actively investigating.

We are seeing transactions processing successfully and timeouts have decreased. Our investigation into the root cause continues and we will share our findings as they become available.

We are currently experiencing system congestion causing slowness and timeouts. We are investigating the root cause of the issue and will provide updates as they become available.