Prime Core - Transactions not being processed

We continue to see transactions processing successfully. We will be resolving the incident at this time. Our teams continue to monitor the environment closely and are prepared to engage immediately as needed.

Funds and asset transfers are currently being processed successfully. Our teams continue to monitor the overall health of the environments and we will report any updates or changes here.

Our engineering team is implementing a fix. We are monitoring the effects of this fix and will continue to provide updates here as they become available.

Our engineering team is continuing to investigate processes that are running longer than normal and causing transactions to back up. This is affecting both funds and assets transfers. The team is working to identify the source of the contention. As always we appreciate your patience as we work to resolve this.

We are experiencing issues processing fiat transfers across our platform. Our engineering team is actively engaged and investigating. We will provide updates as soon as they become available.

We are experiencing issues processing fiat withdrawals across our platform. Our engineering team is actively engaged and investigating. We will provide updates as soon as they become available.