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Outage in Prime Trust

Prime Liquidity - Assets Transfers Not Settled

Resolved Minor
July 20, 2022 - Started almost 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified a number of asset transfers that remain unconfirmed on the blockchain for an extended period. We are working with our Eng/DevOps team to have these transactions retransmitted. We will provide another update as soon as that work is complete.
Components affected
Prime Trust Prime Liquidity Prime Trust Prime Digital Assets

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 07/20/2022 07:07PM

New transactions are able to be processed normally. We continue to work with our Engineering/DevOps teams on a smaller number of transactions that still need to be retransmitted and expect that work to be completed shortly.

INVESTIGATING almost 4 years ago - at 07/20/2022 05:13PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 07/20/2022 05:04PM

We have identified a number of asset transfers that remain unconfirmed on the blockchain for an extended period. We are working with our Eng/DevOps team to have these transactions retransmitted. We will provide another update as soon as that work is complete.

Latest Prime Trust outages

Prime Liquidity - Delays in outgoing transactions processing - almost 3 years ago
Degraded System Performance - Prime Rails - almost 3 years ago
Prime Liquidity - Long confirmation times - almost 3 years ago
Prime Liquidity - Degraded Performance - almost 3 years ago
Degraded System Performance - about 3 years ago

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