Outage in Prime Trust

Liquidity - Delayed Trade Settlements

Resolved Minor
October 02, 2022 - Started about 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing delays with our third-party wallet provider and processing transactions. Currently transactions are taking longer than normal to settle. This is actively being investigated by our internal teams and our wallet provider, and we will provide updates as they become available.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/02/2022 10:17PM

We have implemented a fix for this issue, and we are seeing new transactions clearing and also seeing the backlog of transactions making it to the mempool. We will continue to monitor to ensure that these transactions confirm successfully.

IDENTIFIED about 2 years ago - at 10/02/2022 09:06PM

We are continuing to work on a fix for this issue. We are currently estimating that this issue will continue for at least another hour, and will continue to provide updates here.

IDENTIFIED about 2 years ago - at 10/02/2022 07:07PM

We have identified this issue, and can confirm that it is affecting outbound transactions only. Inbound transactions appear to be continuing to process normally. We are continuing to work through this issue, and will continue to provide updates here to report on our progress.

INVESTIGATING about 2 years ago - at 10/02/2022 05:59PM

We are experiencing delays with our third-party wallet provider and processing transactions. Currently transactions are taking longer than normal to settle. This is actively being investigated by our internal teams and our wallet provider, and we will provide updates as they become available.

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